US sports shoe manufacturing scores 81% in customer satisfaction: ACSI

Source:China Sport ShowRelease time:20-Dec-2022Clicks:

Article From：Fibre2Fashion

US’ manufacturing sector is taking steps in the right direction, as customer satisfaction in athletic shoes’ segment surged 4 per cent to 81 in 2021-2022, according to a study by American Customer Satisfaction Index (ACSI). The customer satisfaction rating of the apparel segment in the US remained unchanged during the 2021-2022 period.

Levi Strauss stormed to the top of the apparel industry in ACSI score. It led the apparel industry with an 8-per cent surge to an ACSI score of 81, as per the study.

Hanesbrands moved to third place, improving 5 per cent to 79. The group of smaller clothing companies and VF Corporation both finished last, each sliding 1 per cent to 77.

New Balance made its ACSI debut atop the athletic shoe industry with a score of 82. In second place, Nike improved 4 per cent to 81, tying ACSI newcomer Skechers.

Adidas (unchanged) and the group of smaller athletic shoemakers (up 1 per cent) each scored 79.

This ACSI products study of 2021-2022 is based on interviews with 6,076 customers, chosen at random and contacted via email between October 2021 and September 2022.